Conflict Resolution and Negotiation

Conflict is a natural part of our interactions with others, especially in the world of engineering where we deal with large, complex projects, working on teams with many other people. 

By Anthony Fasano

Conflict happens on a regular basis, so as a manager, you must be prepared to deal with or better yet, resolve it. 

In this member exclusive session, you will be given tools that you can use to resolve conflicts including a discussion on a specific assessment that can help you identify the best approach based on your personal style. 

Learning Objectives: 

• Discuss a 15-minute assessment that you can use to help you discover the most appropriate uses for each conflict-handling mode in different situations. 
• Provide strategies for handling high-stakes conversations amongst people of varying opinions,
• Give recommendations for utilizing dialogue to resolve conflict, and 
• Discuss the five dysfunctions of a team from famed author Patrick Lencioni and how these dysfunctions factor into conflict resolution.